Presentation Skills & Public Speaking
Would you benefit from learning to:
- Make dry information more interesting and dynamic?
- Use your voice and body language to engage your audience?
- Calm nervous fears before an important speaking event?
Special speeches or presentations require special preparation. Leaders across all industries want to be more persuasive and
influential addressing their audiences. Private and confidential one-on-one consultation will help you deliver a more
dynamic and memorable presentation.
Bina Feldman Consulting can help move from the ordinary to the extraordinary when you get on your feet.
Read our articles: How to Give a Winning Presentation and Beat that Fear of Public Presentations
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Assertiveness
Do you:
- Ask for what you want in a clear and direct manner?
- Having difficulty say “no”?
- Know how to respond to criticism appropriately?
Many people want to stand up for themselves and don’t know how. Some situations can be very intimidating. Few of us enjoy confrontation, however there are circumstances in everyone’s life that need resolution. In difficult situations some people veer to the passive side while others become aggressive. Finding the right balance is a skill that can be learned.
In this confidential coaching program, Bina Feldman Consultants
will teach you the fundamentals of assertiveness and with support;
you apply them directly to your personal situation.
Read our article: We Need Assertiveness to Deliver Exceptional Customer Service
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Communication Skills
Do you:
- Ramble without getting to the point quickly?
- Have difficultly explaining complicated ideas?
- Want to stay focused when you listen vs. thinking ahead?
- Communicate professionally in delicate situations?
Communication is something we do all day every day, so why do we
need to learn how to do it better? Because communication skills
are critical to success in business, we recognize the need to continually
upgrade this important skill. Whether you’re speaking with your
team, your manager or your clients, you want to ensure that your
message is received the way you intended.
In a private, confidential setting, Bina Feldman Consultants will help you learn communication strategies to come across with professionalism, clarity and diplomacy.
Read our article: How to Be Your Own Communication Coach
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Voice & Body Language
Do you:
- Sound like you’re asking a question when you don’t mean to? (upspeak)
- Have little words or phrases that creep into your speech without you knowing it (“um”, “like,” “you know,” “ok”)?
- Speak in a monotone even when you are feeling enthusiastic?
Body Language comprises 85% of the message in communication. When
your words and your body language are not saying the same thing,
the body message wins out. That’s called sending mixed messages.
People make a first impression in 3 minutes of meeting you. It’s not based on what you said it’s based on what you didn’t say.
Bina Feldman Consultants have expertise in voice and body language.
You will learn to make the most positive impression and to ensure
that your body language supports your spoken word.
Read our articles: So she goes "I, like, work out every day?" and Become More Aware of Body Language
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Interviewing Skills
Do you:
- Get very nervous before or during an interview?
- Need support practicing interview questions?
- Want feedback and suggestions for improvement before the meeting?
Interviews are intimidating on many levels. There’s usually a lot riding on their success. The interviewer is often unknown to the interviewee. We don’t know how we are coming across under pressure.
Bina Feldman Consultants can help you prepare for your upcoming
important interviews. Using mock interview techniques and video
feedback, we can help you practice the best answers to frequently
asked questions. We will coach you to come across with confidence,
thoughtfulness and energy.
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Understanding Anger
Do you:
- Say things in anger that you wish you hadn’t said?
- Lose your cool more often than you would like?
- Know how to express disappointment, disagreement, and dissatisfaction without yelling?
Few people who lose their temper planned it that way. Private and confidential one-on-one coaching in anger
management will help you learn to control outbursts and replace them with more appropriate communication.
Using your own work and life situations, you will learn how to intervene
in the rapid cycle of anger and express yourself more appropriately.
This private coaching will enhance your personal and professional
relationships.
Read our articles: Keep your cool and Dealing with Anger
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Customer Service
When dealing with difficult customers do you:
- Use a tone of voice that reveals your own frustration?
- Resent the extra time and care needed to resolve their complaints?
- Know how to offer the small things that make a difference?
If difficult customers wear you down with their demands and complaints, you will benefit from one-on-one confidential
coaching in customer service skills. Many people who “serve” in one capacity or another experience high stress as a
result of their job.
You can learn to manage the customer with more professionalism, improve your effectiveness and reduce your own personal
involvement.
Private and confidential coaching can help you develop the mind
set and the skill set to improve your productivity with customers
and reduce your own stress factor.
Read our article: We Need Assertiveness to Deliver Exceptional Customer Service
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