Giving & Receiving Effective feedback Training Toronto Canada

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Giving & Receiving Effective Feedback

Course Outline

Managers, supervisors and team members need to give and receive positive and constructive feedback many times a day. Being able to deliver feedback with clarity, consistency and respect is a critical leadership skill. Being able to receive feedback without defensiveness is equally important.
This course shows you how to listen actively, receive feedback appropriately and deliver positive and constructive feedback with objectivity and sensitivity.

Who will benefit

Anyone who instructs or supervises others
Anyone who works in a team
Anyone seeking to develop management skills

Participants will

Develop guidelines for planning and delivering feedback
Practice active listening
Construct a well-rounded message
Avoid making negative judgment statements
Practice delivering positive feedback that’s meaningful
Practice delivering constructive feedback that’s behavioural
Receive constructive feedback without defensiveness
Monitor body language
Respond to difficult reactions to feedback