Have you received feedback that you are not listening well enough? To be an effective communicator, you have to be more than just a good speaker; you also need to be a good listener. Listeners have as much or more control over communication as do speakers.
This program teaches strategies for skillful listening in a variety of workplace situations.
Who will benefit
- New leaders
- Professionals (Lawyers, Engineers) in service industries
- Anyone who wants to strengthen his/her ability to listen
- Anyone who sells to clients or in customer relationships
- Anyone who supervises others
- Anyone who works in a team
You will learn how to
- Self assess your listening abilities
- Improve relationships, trust, and commitment
- Identify barriers to listening
- Recognize the non-verbal components of listening
- Suspend self interest and focus on the speaker
- Paraphrase and clarify the message
- Reflect and empathize with the speaker
- Probe with a variety of questions
- Summarize effectively
